Privacy Notice
[Your registered company name] (“Dallas TrustBond”) is responsible for your personal information. This notice explains what we collect, why, how we protect it and your choices.
1. What we collect
- Identity and contact: name, date and place of birth, nationality, gender (optional), mother’s maiden name (optional), email, phone numbers, residential and mailing addresses.
- Identity documents: ID type, number, issuing country and dates; photos of your ID, a selfie holding your ID, and proof of address.
- Tax and regulatory: tax residency and tax ID, US-person status, politically-exposed-person and third-party declarations.
- Financial profile: employment, source of funds, income range, expected deposits and the purpose of your account.
- Next of kin: name, relationship and contact details of the person you nominate. Please make sure they are happy to be named.
- Account and transaction data: accounts, balances, transfers, bill payments, payees, deposit and withdrawal requests, with their details.
- Live chat: the name and optional email you give us, the topic, and the messages you and our team exchange. Please do not put passwords or full card numbers in chat.
- Technical data: sign-in times, network (IP) address, device type, browser and operating system, used for security and for recording your acceptance of terms.
- Website visits: when you visit our pages we record the page, your network (IP) address, device, browser and the approximate country and city for that address. We use this to understand traffic and to detect and block attacks. To find the country we send the address to a third-party lookup service. No advertising cookies are used.
2. Why we use it
- To open and run your accounts and carry out your requests.
- To verify your identity, understand your finances and comply with anti-money-laundering, tax-reporting, sanctions and other laws.
- To keep the Service and your money secure, and to detect and prevent fraud.
- To contact you about your accounts, your registration and changes to our terms.
- To keep records and handle complaints and legal claims.
We do not sell your personal information and we do not use it for advertising.
3. How we protect it
- Your profile and ID documents are encrypted before they are stored, using a key kept separately from the website files.
- ID and tax numbers are masked on screen (for example ••••1234).
- Only authorised staff who need to review registrations can see full details, and each time they open a profile or document it is recorded.
- Passwords are stored only as one-way hashes. We cannot see your password.
- Sessions end after inactivity and sign-in attempts are limited.
No system is perfectly secure, so please keep your login private and tell us at once if you suspect misuse.
4. Who we share it with
- Regulators, tax authorities, courts and law-enforcement, where the law requires or permits.
- Service providers who help us run the Service (for example hosting and identity or sanctions screening), under obligations to protect your information.
- Other banks and payment providers, as needed to carry out a payment you ask for.
- A buyer or successor of our business, if the business is transferred, who must protect your information equally.
5. How long we keep it
We keep your information while your account is open and afterwards for [number] years after your account is closed, or longer where the law requires. After that we delete or anonymise it.
6. Your choices and rights
Depending on where you live, you may have the right to see the information we hold about you, have it corrected, ask for it to be deleted, restrict or object to some uses, and receive a copy. We may need to keep some information to meet legal duties. To use these rights, contact us at [support email address]. You may also complain to your local data-protection authority.
7. Cookies
We use one essential cookie that keeps you signed in. It is needed for the Service to work, and is deleted when your session ends. We do not use advertising or tracking cookies.
8. Changes
We may update this notice. The version and date at the top show when it last changed. Where the change is significant, we will tell you.
9. Contact
[Your registered company name], [Registered office address]. Email [support email address], phone [support phone number].